Robin Wolaner founded Parenting magazine in 1987 and sold the property to Time Inc., where she served as CEO of Sunset Publishing. She is the author of “Naked in the Boardroom: A CEO Bares Her Secrets So You Can Transform Your Career” and recently founded TeeBeeDee a networking site for people over 40.

Maintenance is time-consuming. As a working mother, I gave up on regular manicures. It was enough to keep my hair looking professional (and, later, not gray). As soon as I could, I abandoned skirts for the same reason (keeping a supply of un-snagged pantyhose is beyond me).

While I could cheerily make trade-offs for myself, at first I had deep pangs when I would see other children beautifully dressed, with the boys’ hair trimmed neatly and the girls’ tresses arrayed with barrettes, braids, etc. I had given up on the idea that my kids’ grooming reflected on me. I rationalized by saying that if they didn’t brush their teeth twice a day, they would have to suffer the consequences. The theory was that not-nagging my kids would help them develop self-discipline. But, the real reason was, I couldn’t do everything. (I’m terrible with a blow-dryer; my own style is wash-and-wear by necessity.)

In all seriousness, as the founder of Parenting Magazine, I do feel a bit responsible for the generation of “helicopter parents” who hover over their kids, feeling their successes as our own. If my (not-fully-employed) friend’s daughter doesn’t get into Harvard, my friend will be more devastated than her daughter. This begins early. Non-working mothers spend time competing with other mothers for the best-dressed kid, the best lunch packed for school, the fullest roster of lessons to which they drive their children. Working mothers are already competing in the office and don’t have the time to compete in the lunchbox.

I think we, working mothers, are better off for this. While I am as competitive as the next person, I think it’s fortunate that our lack of time saves us from the ugliness of getting our “wins” through our children’s appearance and performance. We may pay a price in guilt, at the visible shame that our daughters don’t have perfect hair or our sons wear wrinkled clothes, but those kids are taught a good lesson about taking care of themselves.

Yet, it’s still hard to let go of the visible signs of a pampered child. The sooner a working mother can stop feeling responsible for every aspect of her child’s life, the sooner that child can develop the resilience and self-sufficiency that will empower him later in life. “When they get old enough to care what their hair looks like, they will brush it.” This was a favorite saying of Leslie Jacobs, the founder of a large insurance agency whom I interviewed for my book, Naked in the Boardroom: A CEO Bares Her Secrets So You Can Transform Your Career (Simon & Schuster, 2005).

I don’t want to gender-stereotype, as I’m sure there is an act of personal grooming equivalent to hair-brushing that we mothers do for our sons; in my case, being Jewish, circumcision was almost a foregone (no pun intended) conclusion. But the thought did occur to me that future nagging of my then-infant to keep clean would be one less thing on my list.

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Unfortunately, collisions are part and parcel of delivery work. As all fleet managers know, accidents do happen. The most important thing is being prepared for them when they do. Though lots of haulage companies prefer to engage a specialist accident management firm, you might have decided that the best thing for your company is to deal with the consequences of collisions in-house. However, you need to ask yourself, are you doing enough to prevent the unseen consequences of a crash? Here is my step-by-step guide to what to do following an accident in order to protect both your company and your drivers.

Step 1: Immediate Reactions

It is essential that drivers are aware of the company policy following an incident. This should be part of training, part of the employee handbook and drivers should be up-dated regularly with any changes to your policy. Your drivers represent your company out in the world, and if they don’t know how to deal with an incident in a professional manner, it could reflect badly on the company.

The most important aspect of a company-wide policy is that drivers know who to contact immediately after the event. They should ring the appropriate manager as soon as it is safe to do so and report the incident. The manager can then record all of the pertinent details accurately. Here are some potential questions a manager could ask to extract the key information from their driver:

What are the weather conditions like?How long have you been driving and when was your last break?Can you get the details of any witnesses?Is your vehicle drivable?
Another good idea is to encourage the driver to take photographs of important information at the scene. Details of number plates, vehicle damage and road markings can be really helpful in supporting their account of events.

Step 2: Claim Management

Though for your drivers out on delivery work it may seem like everything is over once the accident is cleared up, you know better. It is the role of fleet managers to ensure that all claims made are made fairly – this is why having a detailed incident report is so important. If you keep provable and accurate details of the incident, you can prevent inflated and fraudulent claims.

However, do try to keep the third party happy and resolve any problems quickly so that they do not feel the need to take legal advice. If they seek the help of one of the many accident-chasing organisations around, it could quickly become expensive for your company, even if their claim is bogus.

Step 3: Repairs

Speed is of the essence here. The fewer vehicles are out on the road, the less delivery work your company can carry out. Keep repairs quick and efficient and make sure that your mechanics stick to the timescale you agreed on.

Step 4: Analysis

Analysing the data after a collision is what separates good companies from careless ones. By consistently monitoring your collision data, you can attempt to identity common factors, such as road conditions, weather and the type of accident. By properly analysing this data, you can potentially prevent future accidents, making the roads safer for the general public, increasing your profits and saving you time.
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How did you discover your dentist? Often, they are discovered through one’s family or one’s network of friends through word of mouth (no pun intended). Some people stay with the same dentist for years, but for whatever reason, some people do decide to leave their dentist and seek out a new one. When going through this process, one may ask him or herself the question, “What exactly is it that I want out of a dentist?” A quality dentist will make his or her patient completely comfortable throughout any procedure. Many dentistry patients have anxiety about being in the dentist’s chair because of they fear pain, as the mouth is an area that is extremely sensitive to pain. Patients often also experience anxiety about being judged on their self-care of their teeth. It is important to find someone who will give you an honest assessment about your self-care without making you feel uncomfortable or embarrassed. Often, a dentist’s personality is as important as all of the other factors one usually considers when choosing one.What kinds of services do dentists provide, in detail? In general, a dentist can care for any general oral health issue. Regular cleanings are a part of this, but dentists are trained to do so much more than that. Oral diseases vary, and they train to understand and care for each one on an individual level. A dentist is trained to restore diseased or damaged teeth as well as gum tissue. A diseased tooth may require a root canal and/or a crown. In some cases, dentists remove teeth that cannot be saved, but they also have a variety of techniques for replacing teeth, such as bridges and implants.When it comes to pain, many patients worry, as mentioned earlier. Dentists have several ways to reduce the pain of their patients, including local anesthetic, sedation, and even nitrous oxide, which you have likely heard referred to as “laughing gas” in movies and television. All of these tools are there to give you the most comfortable experience possible, and you should be able to discuss these freely with your dentist to come to a joint decision about which pain management tools will work best for you.The work of a dentist is complex and involves many processes, people, and tools to give the best possible care to every patient. You should consider asking some questions about what technology and care the office can provide you will help you select the right one for you. You will likely have specific needs and concerns about your oral health, so assessing those needs and concerns by asking questions will help you find the right dentist for you in your area.
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